Optical Mail Order Ltd - Terms & Conditions

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Terms and Conditions of Sale

The following are terms and conditions for the sale of goods that will govern any contract for sale that we enter into with you. Please read these terms and conditions carefully.

An order for goods will be deemed as an offer by you to purchase the goods subject to these terms and conditions. 

To order goods from the Optical Mail Order website you must be at least 18 years of age. If ordering spectacles or other items that are subject to optical prescription measurements, we are unable to supply such items if you are registered blind or partially blind or your prescription is over two years old or you are ordering on behalf of someone who is under 18 years old. 

When ordering, you must provide us with details of the relevant prescription that is to be applied to the goods. All prescriptions provided to us must have been given to you by a Registered Medical Practitioner or Registered Ophthalmic Optician following an eye examination by them within the last 2 years.

We will rely upon the prescription details that provide to us and the goods provided will contain lenses matching those prescription details submitted.

If you are unsure of the relevant prescription details to be applied to the goods, please consult a Registered Medical Practitioner or Registered Ophthalmic Optician before placing an order.

Unless you provide us with the measurement, we use an appropriate average Pupillary Distance 'PD' to complete your order. This PD measurement has been provided by fully qualified Dispensing Opticians. By agreeing to these terms and conditions, and unless you state otherwise, you will be agreeing to let us use an average PD. It is strongly recommend that you consult your Optician to obtain your PD before ordering, and provide that measurement to us when ordering.

We will endeavour to ensure that all ordered items will be dispatched within ten working days of your credit card order. Your order will be confirmed by e-mail. Orders paid by cheque will be dispatched within ten working days from when the cheque has been cleared. 

Whilst we will endeavour to deliver goods within the times stated, al goods are subject to availability, therefore delay in the delivery of goods is sometimes outside of our control.
Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for delivery of the goods unless caused by our negligence.

On rare occasions, should our suppliers be unable to meet our requirements, we may find it impossible to fulfill your order. If such an occasion should occur we will inform you immediately by e-mail. Should we be unable to supply any item of your order we will give you the choice of either canceling the whole order or receiving the remainder of the order. We will not split delivery of any order. Either of us shall have the right to terminate any contract between us without penalty within 14 days from the date we receive your order. In the event of termination we shall refund to you all sums paid by you to us and you shall return any goods that we have dispatched to you.

We will replace any goods which aren't suitable or are faulty or damaged. We will not be held responsible for compensating you for any other losses which you may suffer if we do not supply goods.

Contact us by phone or e-mail with full details of any problems regarding any order made by you on Optical Mail Order Ltd. All contact with us in such matters will be acknowledged via e-mail.

Returned goods must be unused and in a saleable condition. Once we've received them back, we will arrange to either credit you or replace the goods, whichever you prefer. All return packaging and postage costs must be met by you, will will not refund such costs unless the reason for returning items is due to our negligence.  

As soon as we have delivered the goods you will be responsible for them. If you delay accepting a delivery, our responsibility for everything other than damage due to our negligence will end on the date the carrier tried to deliver the goods to you.

IMPORTANT NOTICE: time limit for notification of claims. If goods arrive in a damaged condition you must inform us within 7 days. We will arrange collection of these goods and we will replace the goods at no charge or refund any money paid for the goods. IF YOU DO NOT DO THIS WE SHALL HAVE NO LIABILITY FOR GOODS SAID TO BE DAMAGED ON DELIVERY.

All goods sold by Optical Mail Order Ltd. carry a normal manufacturers warranty.

The price for the goods will be as stipulated at the time when you place your order. We retain the right to make adjustments to the price to take account of any increase in our supplier's prices, or the imposition of any new taxes or duties, or if due to an error or omission the price published for the goods on our website is wrong. We will inform you of the correct price and give you an opportunity to cancel the order. If the goods have already been delivered, we will give you an opportunity to return the goods and receive a full refund of the price and any delivery charges you have paid for the goods.

You will only own the goods once we have received payment in full.

We do not offer any credit facilities. We will issue you with an electronic invoice once we have received payment in full for your order and once we have dispatched the goods to you.

Reglazing customer supplied frames - whereas every care and attention is made when reglazing customer supplied frames. All frames supplied are glazed at the customers own risk, we cannot accept any responsibility for breakages or distortions of supplied frames during the reglazing process.

We will supply goods that are free from defects in materials and workmanship for a period of 12 months (or longer if required by law) from the date of delivery. This does not affect any other statutory rights that you may have.

Our 30 day guarantee period begins from date of order of goods. The guarantee means that if you are not happy with your glasses, for any reason, please return them to Optical Mail Order Ltd. 42a Elm Grove, Hayling Island, Hants, PO11 9EF, United Kingdom, and we will replace them free of charge. Items must be sent to us using Royal Mail registered post - where a tracking number is provided. If you wish to return your glasses for a refund you will need to return the glasses, with the case and cloth in good order. Upon receipt of the package we will refund an amount for the whole package only.  All returns must be sent using Royal Mail Recorded Delivery or Royal Mail Special Delivery as we cannot be held responsible for returned goods that are lost or damaged in transit.

Unfortunately the cost of carriage and insurance is non-refundable.

The Contract between us shall be governed by the laws of England and Wales and any dispute will be resolved exclusively in the courts of England and Wales. We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise. If you have a complaint contact us at customercare@opticalmailorder.co.uk.

These terms and conditions are subject to change at any time without prior notice to you.

We advise you to print and keep safe a copy of these Terms and Conditions.

These terms and conditions do not affect your statutory rights